Customer Service Representative


Customer Service Representatives help dealers with complaints and questions and give information about products and services. By helping dealers understand the product and answering questions about their concerns.


1. Serves customers by providing product and service information and resolving product and service problems.
2. Attracts potential customers by answering product and service questions and suggesting information about other products and services.
3. Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
4. Prepares product or service reports by collecting and analyzing customer information.
5. Contributes to team effort by accomplishing related results as needed.
6. Manage incoming phone calls identify customers' reasons and guide, inform, and make note of as required.
7. Identify and assess customers’ needs to achieve satisfaction.
8. Build sustainable relationships and trust with customer accounts through open and interactive communication.
9. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
10. Keep records of customer interactions, process customer accounts, and file documents
11. Follow communication procedures, guidelines, and policies

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